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Terms & Conditions

⚠️ IMPORTANT NOTICE: By using Konnexo Resto, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, do not use the Service. These Terms contain complete disclaimers of liability. Konnexo Resto is a software tool only. The user/operator is solely responsible for all data, content, and use of the application.

1. Acceptance of Terms

1.1 By accessing or using Konnexo Resto ("the Service", "the Software", "we", "us", or "our"), you agree to be legally bound by these Terms and Conditions ("Terms"). These Terms apply to all users of the Service, including restaurant owners, managers, staff, and any other persons accessing the platform.

1.2 If you are using the Service on behalf of a restaurant or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Description of Service

2.1 Konnexo Resto is a software-as-a-service (SaaS) platform that provides restaurant management tools including but not limited to digital menus, order management, billing, analytics, and kitchen display. The Service is provided on a subscription basis.

2.2 Konnexo Resto is a tool only. We provide the software infrastructure; you provide the restaurant, the staff, the food, the data, and all compliance.

3. User Sole Responsibility for Data & Compliance

YOU, THE USER/OPERATOR, ARE SOLELY RESPONSIBLE FOR ALL DATA, CONTENT, PRIVACY, AND LEGAL COMPLIANCE RELATED TO YOUR USE OF KONNEXO RESTO.

3.1 Konnexo Resto provides restaurant management software as a tool. The company does not:

  • (a) Collect, store, or process any customer or end-user data on your behalf as a data processor under GDPR, CCPA, or any similar regulation.
  • (b) Determine how you use the data you enter into the system.
  • (c) Provide legal advice, compliance guidance, or regulatory consultation.
  • (d) Assume any responsibility for your compliance with local, national, or international laws.

3.2 You are the data controller and data processor for all information you collect, store, or process using Konnexo Resto. You are fully and solely responsible for:

  • (a) Obtaining all necessary consents from your customers and staff.
  • (b) Complying with all applicable data protection, privacy, and consumer laws in your jurisdiction.
  • (c) Maintaining your own data backup and disaster recovery procedures.
  • (d) Ensuring that your use of Konnexo Resto complies with all laws in your jurisdiction.
  • (e) Any and all data breaches, data loss, or unauthorized access to data stored using the Service.
  • (f) All content, menu items, pricing, descriptions, and any information displayed or transmitted through the Service.

4. Complete Disclaimer of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KONNEXO RESTO, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE, UNDER ANY LEGAL THEORY (INCLUDING BUT NOT LIMITED TO CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, PERSONAL INJURY, PROPERTY DAMAGE, OR ANY OTHER COMMERCIAL OR PERSONAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

4.1 Without limiting the generality of the foregoing, Konnexo Resto specifically disclaims any and all liability for:

  • (a) Any misuse of the application by any user, including but not limited to unauthorized access, data manipulation, or fraudulent activities.
  • (b) Any data breaches, hacking incidents, or unauthorized access to data stored using the Service.
  • (c) Any inaccuracies, errors, or omissions in any data entered or displayed through the Service.
  • (d) Any disputes between the restaurant operator and their customers, employees, or third parties.
  • (e) Any violation of intellectual property rights, privacy rights, or any other third-party rights arising from your use of the Service.
  • (f) Any loss, damage, or claim arising from the operation, malfunction, or unavailability of the Service.
  • (g) Any actions taken by the company to enforce these Terms, including but not limited to suspension or termination of access.

4.2 The company cannot be held legally, casually, or otherwise liable for anything related to the use of the Service. Any and all complaints, claims, or legal actions shall be directed to the responsible user/operator whose actions gave rise to the complaint, not to Konnexo Resto.

5. License Suspension & Termination for Misuse

KONNEXO RESTO RESERVES THE RIGHT, AT ITS SOLE DISCRETION, TO IMMEDIATELY SUSPEND OR TERMINATE YOUR LICENSE AND ACCESS TO THE SERVICE WITHOUT PRIOR NOTICE IF WE BELIEVE, IN OUR SOLE OPINION, THAT THE SERVICE IS BEING USED FOR ANY UNLAWFUL, INAPPROPRIATE, OR UNAUTHORIZED PURPOSE. NO REFUND WILL BE PROVIDED IN SUCH CASES.

5.1 Without limiting the foregoing, the following constitute grounds for immediate license termination without refund:

  • (a) Use of the Service for any illegal activity or in violation of any applicable law.
  • (b) Misuse of customer data, including unauthorized sharing, selling, or processing of personal information.
  • (c) Attempting to reverse engineer, decompile, or tamper with the software.
  • (d) Distributing, sublicensing, or reselling the Service to third parties without authorization.
  • (e) Any action that harms the reputation, operations, or security of the Service or its other users.
  • (f) Non-payment of subscription fees.
  • (g) Any violation of these Terms, as determined solely by Konnexo Resto.

5.2 Upon termination for misuse:

  • (a) Your right to access and use the Service ceases immediately.
  • (b) No refund of any subscription fees paid will be provided.
  • (c) Konnexo Resto may permanently delete all data associated with your account.
  • (d) Konnexo Resto reserves the right to report any illegal activities to appropriate law enforcement authorities.

6. Disclaimer of Warranties

6.1 THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KONNEXO RESTO DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND COURSE OF DEALING.

6.2 We do not warrant that:

  • (a) The Service will be uninterrupted, timely, secure, or error-free.
  • (b) Any data or information provided through the Service will be accurate or reliable.
  • (c) The quality of any products, services, information, or other material obtained through the Service will meet your expectations.
  • (d) Errors in the Software will be corrected.

7. Indemnification

7.1 You agree to indemnify, defend, and hold harmless Konnexo Resto, its affiliates, directors, officers, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

  • (a) Your use of the Service.
  • (b) Your violation of these Terms.
  • (c) Your violation of any third-party rights, including but not limited to intellectual property rights, privacy rights, or contractual rights.
  • (d) Any data you submit, store, or process using the Service.
  • (e) Any misuse of the Service by you or anyone accessing through your account.
  • (f) Your failure to comply with any applicable laws or regulations.

7.2 This indemnification obligation survives termination of your use of the Service and these Terms.

8. Governing Law & Jurisdiction

8.1 These Terms shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law provisions.

8.2 Mandatory Arbitration

8.2.1 Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be settled by binding arbitration administered by the Indian Council of Arbitration (ICA) in accordance with the ICA Arbitration Rules in effect at the time of the dispute. The seat of arbitration shall be New Delhi, India. The language of arbitration shall be English.

8.3 Class Action Waiver

8.3.1 You agree to resolve all disputes on an individual basis. You waive any right to participate in a class action, class-wide arbitration, or representative action against Konnexo Resto.

8.4 Limitation Period

8.4.1 Any claim or cause of action arising from or relating to these Terms or the Service must be filed within one (1) year after the claim arose, or it is permanently barred.

9. Changes to Terms

9.1 We reserve the right to modify these Terms at any time without prior notice. Your continued use of the Service after changes take effect constitutes your acceptance of the new Terms. If you do not agree to the changes, you must stop using the Service.

10. Data Retention & Deletion

10.1 We reserve the right to delete any and all data associated with your account after termination or extended inactivity. You are responsible for maintaining your own backups of any data you consider important. We strongly recommend exporting your data regularly.

11. Force Majeure

11.1 Konnexo Resto shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemics, government actions, internet outages, or third-party service failures.

12. Entire Agreement

12.1 These Terms constitute the entire agreement between you and Konnexo Resto regarding your use of the Service and supersede all prior agreements, understandings, or representations, whether written or oral.

13. Contact & Complaints

13.1 If you have questions about these Terms, you may contact us. However, please note that we cannot provide legal advice. Consult a qualified attorney for legal questions.

13.2 Any complaints regarding the use of the Service shall be directed to the responsible user/operator. Konnexo Resto shall not be party to any disputes between users or between a user and their customers.

By using Konnexo Resto, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.